Privacy Policy

Mwl Industries FZE, trading as The Flat Set ("we", "our" or "us"), operates theflatset.com and is responsible for the personal information described in this policy.

By using our services you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use our services.

When you order: your name, email address, phone number, delivery and billing addresses, and the items you bought.

When you contact us, send a trade enquiry, request swatches or join the newsletter: the details you enter in the form.

If you create an account: your email address and password, stored in hashed form.

To make, ship and deliver your order, clear it through customs, send order and tracking updates, handle returns, answer your messages, prevent fraud and meet our legal obligations.

We send marketing emails only if you joined the newsletter, and you can unsubscribe at any time.

Payments are processed by Stripe. Your card details go directly to Stripe and are never stored by us.

We also use providers for website hosting, email delivery and error monitoring, and we share delivery details with the freight and customs partners who carry your order. We may disclose information when the law requires it.

We do not sell or share your personal information for advertising.

Your cart and chosen delivery country are kept in your browser’s local storage so they survive a page reload. The site does not use advertising trackers. You can clear this storage through your browser settings.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the type of information and applicable legal requirements.

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Depending on your location, you may have the right to access and obtain a copy of your data, correct inaccurate information, request deletion of your data (subject to legal limitations), opt out of marketing communications, and withdraw consent where applicable.

Email [email protected] for any privacy request.

Your information may be transferred to and processed in countries other than your country of residence, including where our production and customer service are run (Foshan, Guangdong, China). These countries may have different data protection laws. By using our services, you consent to such transfers.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information.

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting. Your continued use of our services after any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

Email: [email protected]

Registered office: Mwl Industries FZE, Sharjah Publishing City Free Zone, Business Centre, Emirate of Sharjah, United Arab Emirates.